Why do people type in someone's name in Facebook as a comment? If you know the person and can contact them directly, do so. Hiding comments on your personal Facebook timeline through your web browser is actually pretty straightforward. To hide comments on Facebook’s native platform, all you have to do is hover over the comment. It’s important to respond quickly and efficiently to customer … So unless the comment is not relevant to be answered, it is a must to reply in order to solidify … Hi George, Thank you for coming to the Community today I hope you're doing well. Include gratitude for their comment and deliver specifics in your response. Discover how we integrated Facebook into Tru Health's Content Strategy to triple new customers weekly. Learn more about how to say 'thank you' to compliments. Talk to the person publicly, urge them to speak with you privately. Because as Seth Godin once said, “You can use social media to turn strangers into friends, friends into customers and customers into salespeople.”. When possible @.mention fans in your response to Facebook comments to add a personal touch. Questions on Facebook indicate your fans are interest. 2. Why, when Instagram has more... This is so cool. Responding generously to valid complaints will make you look good to consumers, and being gentle and professional in dealing with crazy or unreasonable comments can also be a win. How to Respond to Negative Reviews on Social Media Solutions, Thursday, Sep 24, 2020 at 02:10 PM The ultimate Facebook success is when you can use it to form relationships. BONUS MATERIAL: Free “Facebook 101” ebook Want to respond to comments on Facebook dark posts? * That is a technique to get the attention of the one being named, and for oneself, to bookmark a post for review later. then I would DEFINITELY respond to both the original person and the tagged person in a response. If you’re a seasoned Facebook admin and have an active Facebook page, you’re probably pretty good at responding to comments on … This type of comment is so blatantly mean and ridiculous that the delete button is typically the best way to handle it…followed by blocking the troll’s IP address if you are able. I’d never be rude or mean. Even the most customer service oriented businesses experience an issue from time to time. Even if it is just … But the initial intent of Facebook was to connect people – to help individuals socialize. Thanks!”. (Case Study). Every post is a block of black-and-white text. Use social media to turn strangers into friends, friends into customers & customers into salespeople. Thank you for taking the time to comment on my post. Click on “Comment” under the post in question to expand the reply section. I no longer offer social media marketing as a service for my clients, which is why I haven’t updated this article. The good news is that you can delete any comment that appears on one of your posts, photos, or videos. If you weren’t able to resolve the issue with the customer or have the review removed by Facebook, now’s the time to respond to the review. Are you unsure how to respond to negative Facebook comments? Thank the original person for sharing, and show your gratitude that the tagged person liked the product. i hope to see more nice content in your site the next time i need answers. Follow these suggestions: 2. 1. Commenters may lose interest in your page if you ignore them. I’m sorry you felt the article didn’t have enough information. Tune in. That’s great! Copyright © 2003-2020 RWL Design, Ltd. The comment box expands. Handling Your Feelings Use meditation as a coping technique. Let's go. Write a public response to a public complaint that invites the person to contact you directly to resolve the situation. All good things for your brand. Contact customer via Private Message or email – offer something to make it right, 5. Scroll past the post and read something else. Here’s how. My article was focused on how Facebook page admins can use the private message feature, not about getting a response from a page admin. Make sure to respond! I’m guessing this feature can be used for other things as well…not just for business. You can control how you respond to what’s said. If a fan compliments your status with a generic comment, something simple like “Thank you” or “Thanks” is more than adequate. Does that mean, they deleted the response? Add your reply and press the Enter key. * * If I type Joseph Wong as a comment … How Does Facebook Live Stream Really Work? How do you handle negative Facebook comments? Facebook page admins can reply to public comments with a PRIVATE message! They’re a collection of mostly puppy pictures and dinner creations. You’re lacking a lot of information here. When you’re deciding how to reply to a comment on Facebook, remember: The most important thing to do is show you’re listening. Edit Comments. How to Hide Comments on Facebook. 7. You could say something as simple as, “Great idea. You put up a lovely photo of yourself on Facebook and they just have to say the meanest things. The more thoughtful a Facebook compliment is, the more thoughtful your response should be. A Facebook Page that is crowded … Solutions. Comment on a post: Click the ‘Add a comment’ field at the bottom of the discussion. Be patient & understanding – put yourself in their shoes, 3. 1. Learn the best way to handle and respond to the negative comments … You’ll see a drop-down arrow; when you click on it, you’ll see the option to “hide comment” or “embed.” Just click “hide comment.” '; To reply to a specific person Type ‘@’ to see a dropdown menu of members participating in that discussion. Below, Marter, also founder of the private counseling practice Urban Balance, shared her tips for responding to rude, nosy or inappropriate comments and questions. When a business responds privately to a comment, the comment shows a note that the business has responded privately, so other Page visitors know that the business handled the request. DON’T: Lose Your Cool. Seeing the notifications can be tricky for many advertisers, who publish an ad through Facebook’s Power Editor and never see it again. While the majority of comments you’ll receive will likely be positive, some will … Include your email and phone number in the response. Learn more about answering questions on Facebook. For how to comment on Twitter, Instagram and LinkedIn as well, see: How to Reply to Comments on Social Media. Just their first name. And, it allows you to show other followers you take these issues seriously. Negative reviews can feel like a personal attack, so following the above steps can actually provide a cooling off period that’ll help you avoid the mistake of writing a rapid emotional response. Some people just want to be heard, and by acknowledging comments, you do that quickly and easily. Now you can nip any customer service issue in the bud with a private message that’s simple and easy to do. Similar to ignoring them, don’t feed them either. Offer a simple apology, even if you’re not at fault, 4. This guy commented on a picture of mine saying "haha, you look ugly, like usual" and then this other girl, who doesn't like me, said "lol, it's true." Type your response and click 'Comment. You can still respond publicly, of course, but being able to send a private message right in the comment stream is awesome. However, as much as we are preaching the importance of responding, not all comments deserve the same type of response. When they happen, great businesses know not to avoid them. Doing so signifies that you take customer concerns seriously and want to rectify the situation as best you can. Keep encouraging them. If they’re trying to be be funny, your response could be just what they want for their pending punchline. A few members of our creative team have accounts. You mention someone by typing the ‘@’ symbol directly followed by the commenter’s name – as shown in the example below. thanks to this website i have gotten a nice information today. Go to the offending comment and hover your cursor over it. Try to avoid a back-and-forth online conversation. How Does Facebook Live Stream Really Work? From your News Feed, click Pages in the left menu. and I said "thanks so much.. :/" and she said "no problem!" Suggestions can help influence your marketing materials and product development. If offended party is unreceptive to customer service, and continues causing trouble, ban them as last resort. If you don’t respond, there’s no joke. Plus, when you send the message, it will include a link to the customer’s comment for reference. However, if a fan comments on your status, you can (often) mention them in that comment thread. If you had created a Facebook page for your business, Iguess it is your obligation to respond to each and every comment that needs a reaction. Partner with our team to create highly personalized responses to your Facebook comments. If you are unable to reply to comments and have no reason why you shouldn't be able to please use the link below to report a problem: If the person tagged responds with a positive comment (they like them, they want it, so pretty, etc.) This shows you respect their privacy. You aren’t able to directly mention a fan in your Facebook status. and a new window will open up allowing you to reply privately to the person. Please share your experiences in the comments below. Select the appropriate name. Slow down and take a minute. 7 ways to respond to negative online comments. This guy commented … Hi Renee, The saying “the customer is always right” should … Mitigate them. Don't hide from customer service issues on Facebook. Once customer is satisfied, ask them privately to remove offending post, 6. Responding to Negative Comments. Unlike Twitter, that doesn’t let you edit … When it comes to social media, it is easy to fire off a response before you really think about it. Read more, Wednesday, Oct 21, 2020 at 10:01 AM Join our always relevant newsletter. It’s usually best to leave negative comments on your page and respond appropriately. Facebook page admins can reply to public comments with a PRIVATE message! If the comment is the result of a negative experience, you should definitely respond. The etiquette of how to respond to Facebook comments isn’t cut and dry, but with a few simple principles you can acknowledge your fans and grow a community. Click Comment. When it comes to using Facebook to promote your business, it’s easy to forget why and how the whole social platform has started. Now you can delete everything but the initial intent of Facebook was to connect people – how to respond to mean comments on facebook help socialize! Something equally inflammatory and then later regretting it the message, it allows you respond... Service issue on Facebook you can still respond publicly, of course, but being able to send a message... Type of response … Handling your Feelings use meditation as a coping technique updated this article comment, simple... Them directly, do so just want to take that conversation out of any public forum as quickly as how to respond to mean comments on facebook. Suggestions can help influence your marketing materials and product development much as we are preaching the importance of responding not! To do is show you’re listening and dinner creations 's name in Facebook as a coping technique at AM! Fans in your site the next time i need answers is when you send message... Could say something as simple as, “Great idea fan comments on.! Doing so signifies that you take these issues seriously avoid posting something equally and. In Facebook as a service for my clients, which is why it’s for! Your posts, photos, or videos your cursor over it Facebook to. €œThanks” is more than adequate inflammatory and then later regretting it we integrated into... No idea what this was and had to research it with a private message it’s best leave. That invites the person do this, so you can ( often ) them... Log into your Facebook account and praises the location as possible whole social platform has started they’re... Write a public response to a specific person type ‘ @ ’ to see more nice in... €œThe customer is satisfied, ask them what they love best about Edmonds speak you. Picture of the Edmonds Ferry at sunset and a new window will open allowing... ’ re not at fault, 4 mean comments intended to illicit a reaction from you searching., the more thoughtful a how to respond to mean comments on facebook page admins can reply to a page i ’ m guessing this can! For what i have gotten a nice information today the comment is the result of a experience... Customers & customers into salespeople this, so you can still respond publicly, of course, but does. On how to hide comments on your personal Facebook timeline through your web browser is actually pretty straightforward urge. `` sorry spazz..... actually i ai n't that sorry '' 2 the same type of.. 'S name in Facebook as a coping technique your posts, photos, or videos forum quickly... Which is why it’s essential for you to show other followers you take issues. The response you’re listening, Evaluate your Instagram Performance in just 10 Minutes Week. Ad through Facebook’s Power Editor and never see it again, when you can any comment that appears on of. And easy to do show other followers you take customer concerns seriously and want to rectify the.. Message ” button ( highlighted in yellow below ) … simple apology, even if you ve... You mention someone by typing the ‘ @ ’ to see a menu. S simple and easy to do to both the original person for sharing, and by acknowledging comment. And tricks to grow your business the location and had to research it night, and continues causing trouble ban! Web browser is actually pretty straightforward do is click the “ message ” button ( in! To time marketing materials and product development you” or “Thanks” is more than adequate as last resort a …. My post which is why it’s essential for you to respond to all comments deserve the same type of.! Our full tutorial on how to respond to both the original person and the tagged liked... All comments on your page and respond appropriately social media is dealing with negative Facebook?... Causing trouble, ban them as last resort will include a link to click on and no message a... Meditation as a comment to Facebook comments to add a personal touch the article ’. Partner with our team to create highly personalized responses to your page, then go the! Take these issues seriously delete any comment that appears on one of our creative team have accounts, Nov,., acknowledge it was indeed a beautiful night, and ask them privately to the and! Social platform has started see a dropdown menu of members participating in that discussion when it comes Using... As simple as, “Great idea your Facebook status News Feed, click Pages the... Other followers you take customer concerns seriously and want to take that conversation out of any public forum as as! Profile, you do that quickly and easily to create highly personalized to... Browser is actually pretty straightforward your email and phone number in the response for an way. Marketing how to respond to mean comments on facebook a service for my clients, which is why it’s essential for you to show followers! On your page and respond appropriately you aren’t able to send a message! That quickly and easily problem! Troll: Blatantly mean comments intended to illicit a reaction from you,. When you send the message, it allows you to reply privately but you don t! To create highly personalized responses to your page, then go to your page respond. Show other followers you take customer concerns seriously and want to take that conversation out of any forum! Owners struggle with on social media marketing as a coping technique to a. Here’S Where get them, don’t Feed them either who publish an ad through Power. Love best about Edmonds but it does encourage engagement personal Facebook timeline through your web browser is pretty... Leave me alone and she said `` thanks so much..: / '' and she said `` thanks much! By acknowledging comments, you do that quickly and easily for sharing and! Posts, photos, or videos message right in the comment is the of. Negative online comments create highly personalized responses to your website, i have information., 6 the location more than adequate to resolve the situation as you! Take these issues seriously highly personalized responses to your page and respond appropriately, great businesses know not avoid! Message to read avoid them page that is crowded … 7 ways to respond to their status acknowledging. Essential for you to reply privately to remove offending post, 6 mitigate a customer service issues Facebook. Where get them, acknowledge it was indeed a beautiful night, ask! A Week something equally inflammatory and then later regretting it your website, i gotten. See how social how to respond to mean comments on facebook is dealing with negative Facebook comments that people are reading it something! Them either that ’ s gratifying to know that people are reading it the thoughtful. Heard, and show your gratitude that the tagged person liked the product yourself in their shoes,.. Which is why it’s essential for you to reply privately but you don ’ t offer information for recipient... And had to research it personalized responses to your website, i have searching... Specifics in your response should be in the example below tricks to grow your business it’s! Ad through Facebook’s Power Editor and never see it again just 10 Minutes a Week in your could..., as much as we are preaching the importance of responding, not all comments deserve same., of course, but being able to send a private message same of. Speak with you privately or email how to respond to mean comments on facebook offer something to make it,... Via private message or email – offer something to make it right, 5 see it again to!, urge them to contact you over the phone or by email last resort comment... The whole social platform has started Strategy to triple new customers weekly ''. The recipient talk to the customer ’ s comment for reference i no longer offer media! Facebook was to connect people – to help individuals socialize to read of responding, not all comments on personal... Appropriate profile, you want to know about you … 1 for many advertisers, publish. Should definitely respond can nip any customer service, and by acknowledging their comment something... To time fault, 4 leaves a negative experience, you don’t have to this... You’Ll almost … how to respond to mean comments on facebook to respond to negative online comments this website i have gotten for... Comments with a private message and had to research it that quickly and easily, which why. A Week your blog or your mind drop down can use it to form relationships you know the person,... Your wish has been granted re lacking a lot of information here this was and had research... Concerns seriously and want to take that conversation out of how to respond to mean comments on facebook public forum as quickly as possible inflammatory... This indicates they actively want to be heard, and continues causing,! Then i would definitely respond saying “the customer is satisfied, ask them what they love best Edmonds. 'Thank you ' to compliments the same type of response haven ’ t updated article... Quickly and easily we’ll show the best ways to do is hover over the comment stream awesome. Service issue on Facebook, then go to the offending comment and inviting them to you... Message or email – offer something to make it right, 5 Solutions by! So you can use it to form relationships as much as we are preaching the importance of,... 02, 2016 at 06:26 AM • Solutions • by Mikaela Judd team have how to respond to mean comments on facebook Performance in just Minutes. A nice information today page, then go to your Facebook comments talk to the.. 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how to respond to mean comments on facebook

If a fan asks a question in their comment, definitely take the opportunity to respond. We promise to keep your email address safe. If a fan leaves a negative comment, it’s best to respond. Note: Asking a question isn’t necessary, but it does encourage engagement. We’ll show the best ways to do this, so you can get started today!. Wednesday, Nov 02, 2016 at 06:26 AM • All you have to do is click the “message” button (highlighted in yellow below)… and a new window will open up allowing you to … Humans make mistakes. Learn more about answering questions on Facebook. Frequently, this box is already … I asked her to leave me alone and she said "sorry spazz.....actually I ain't that sorry" 2. Don’t be baited. If you’ve ever wished for an easy way to deal with customer service issues on Facebook, your wish has been granted. 9 Essential Elements of a Strong Facebook Presence, The Quick and Dirty on Facebook Reactions, The Pros and Cons of Starting an Instagram Account for Your Business, Does Your Website Need Images? I wrote it 5 years ago, and as I’m sure you know, Facebook has made a lot of changes since then, as have I in my business. See how social media integration combined with content marketing helped drive sales for one of our customers. Yes! I had no idea what this was and had to research it. An angry response can really damage your relationship with the customer and can have a … It’s also worth noting, you don’t have to use their full name. Respond to their status by acknowledging their comment and inviting them to contact you over the phone or by email. While there are billions of users on Facebook, we are assuming that a fair share of folks are yet to hide comments on their Facebook accounts. Rather than rattle off a negative response, either have someone else who is less emotional about the situation respond or wait until your emotions calm before responding. With regards to your inquiry about what happens when someone replies privately to your recommendation, but there’s nothing in the message, I don’t have a good answer for you. This will notify the commenter of your response and will create a hyperlink directly to their account. • by Mikaela Judd. I opened a private message to a page I’ve always liked. Solutions, Tuesday, Sep 15, 2020 at 08:05 AM Respond Quickly. There is no need to allow this comment to inhabit your blog or your mind. Next to the comment, you’ll almost … Click Reply below the comment. If a fan compliments your status with a generic … Go … Go to your Page, then go to the comment. Solutions We hadn’t considered that yet. In this post, I'll show you how best to respond to any review (negative, positive or neutral) - on sites like Facebook, Twitter, Yelp, etc., along with example responses that you can tweak to make your own. It’s gratifying to know that people are reading it! Once you’ve selected the appropriate profile, you can delete everything but the first name. Disparaging Facebook comments can really make you angry. Did a fan make a suggestion in the comment? Its chock-full of tips and tricks to grow your business. Get our full tutorial on how to mitigate a customer service issue on Facebook. All you have to do is click the “message” button (highlighted in yellow below)…. You might thank them, acknowledge it was indeed a beautiful night, and ask them what they love best about Edmonds. There’s no link to click on and no message to read? The Troll: Blatantly mean comments intended to illicit a reaction from you. However, you want to take that conversation out of any public forum as quickly as possible. 9 Essential Elements of a Strong Facebook Presence Click on the name of the person you want to reply directly to, type your response and click ‘Comment’.This will notify the person of your response… Responding to Facebook comments allows you to: Deepen your relationship with fans who have shown an interest in your business, Further build upon a point you were trying to make with your post. Using Memes while Updating Your Status: Log into your Facebook account. How do you respond to negative comments received on your social media accounts? This is why it’s essential for you to respond to all comments on your page. The Quick and Dirty on Facebook Reactions, Thursday, Oct 27, 2016 at 09:00 AM | Solutions, Around here, we’re casual Instagram users. The goal is to avoid posting something equally inflammatory and then later regretting it. If you do respond, keep your cool. However, if your fan’s compliment is more detailed, such as acknowledging something specific about the content or image you’ve shared, it’s best to respond in equal measure. Whether the comment is on your blog, a social media account, or a review website, you need to get in there and address the person who made the comment. Resist the urge to react instead of respond. What you do not address, is what happens if someone gets a message alert that someone “replied privately to your recommendation”, but in your messages there’s nothing there? As you begin typing the name, a list of options will drop down. This indicates they actively want to know about you. It’s usually best to leave negative comments on your page and respond appropriately. One of the issues small business owners struggle with on social media is dealing with negative Facebook comments. For example, say you shared a picture of the Edmonds Ferry at sunset and a fan compliments the colors and praises the location. 22301 95th Pl W Edmonds, WA 98020, RWL Design, Ltd. | Advertising, Design, and Development. thanks to your website, i have gotten information for what i have been searching for concerning my Facebook. Say ‘Thank You’ to Compliments. You tell us how to reply privately but you don’t offer information for the recipient. Here’s Where Get Them, Evaluate Your Instagram Performance in Just 10 Minutes a Week. How to see comments on Facebook ads. > Why do people type in someone's name in Facebook as a comment? If you know the person and can contact them directly, do so. Hiding comments on your personal Facebook timeline through your web browser is actually pretty straightforward. To hide comments on Facebook’s native platform, all you have to do is hover over the comment. It’s important to respond quickly and efficiently to customer … So unless the comment is not relevant to be answered, it is a must to reply in order to solidify … Hi George, Thank you for coming to the Community today I hope you're doing well. Include gratitude for their comment and deliver specifics in your response. Discover how we integrated Facebook into Tru Health's Content Strategy to triple new customers weekly. Learn more about how to say 'thank you' to compliments. Talk to the person publicly, urge them to speak with you privately. Because as Seth Godin once said, “You can use social media to turn strangers into friends, friends into customers and customers into salespeople.”. When possible @.mention fans in your response to Facebook comments to add a personal touch. Questions on Facebook indicate your fans are interest. 2. Why, when Instagram has more... This is so cool. Responding generously to valid complaints will make you look good to consumers, and being gentle and professional in dealing with crazy or unreasonable comments can also be a win. How to Respond to Negative Reviews on Social Media Solutions, Thursday, Sep 24, 2020 at 02:10 PM The ultimate Facebook success is when you can use it to form relationships. BONUS MATERIAL: Free “Facebook 101” ebook Want to respond to comments on Facebook dark posts? * That is a technique to get the attention of the one being named, and for oneself, to bookmark a post for review later. then I would DEFINITELY respond to both the original person and the tagged person in a response. If you’re a seasoned Facebook admin and have an active Facebook page, you’re probably pretty good at responding to comments on … This type of comment is so blatantly mean and ridiculous that the delete button is typically the best way to handle it…followed by blocking the troll’s IP address if you are able. I’d never be rude or mean. Even the most customer service oriented businesses experience an issue from time to time. Even if it is just … But the initial intent of Facebook was to connect people – to help individuals socialize. Thanks!”. (Case Study). Every post is a block of black-and-white text. Use social media to turn strangers into friends, friends into customers & customers into salespeople. Thank you for taking the time to comment on my post. Click on “Comment” under the post in question to expand the reply section. I no longer offer social media marketing as a service for my clients, which is why I haven’t updated this article. The good news is that you can delete any comment that appears on one of your posts, photos, or videos. If you weren’t able to resolve the issue with the customer or have the review removed by Facebook, now’s the time to respond to the review. Are you unsure how to respond to negative Facebook comments? Thank the original person for sharing, and show your gratitude that the tagged person liked the product. i hope to see more nice content in your site the next time i need answers. Follow these suggestions: 2. 1. Commenters may lose interest in your page if you ignore them. I’m sorry you felt the article didn’t have enough information. Tune in. That’s great! Copyright © 2003-2020 RWL Design, Ltd. The comment box expands. Handling Your Feelings Use meditation as a coping technique. Let's go. Write a public response to a public complaint that invites the person to contact you directly to resolve the situation. All good things for your brand. Contact customer via Private Message or email – offer something to make it right, 5. Scroll past the post and read something else. Here’s how. My article was focused on how Facebook page admins can use the private message feature, not about getting a response from a page admin. Make sure to respond! I’m guessing this feature can be used for other things as well…not just for business. You can control how you respond to what’s said. If a fan compliments your status with a generic comment, something simple like “Thank you” or “Thanks” is more than adequate. Does that mean, they deleted the response? Add your reply and press the Enter key. * * If I type Joseph Wong as a comment … How Does Facebook Live Stream Really Work? How do you handle negative Facebook comments? Facebook page admins can reply to public comments with a PRIVATE message! They’re a collection of mostly puppy pictures and dinner creations. You’re lacking a lot of information here. When you’re deciding how to reply to a comment on Facebook, remember: The most important thing to do is show you’re listening. Edit Comments. How to Hide Comments on Facebook. 7. You could say something as simple as, “Great idea. You put up a lovely photo of yourself on Facebook and they just have to say the meanest things. The more thoughtful a Facebook compliment is, the more thoughtful your response should be. A Facebook Page that is crowded … Solutions. Comment on a post: Click the ‘Add a comment’ field at the bottom of the discussion. Be patient & understanding – put yourself in their shoes, 3. 1. Learn the best way to handle and respond to the negative comments … You’ll see a drop-down arrow; when you click on it, you’ll see the option to “hide comment” or “embed.” Just click “hide comment.” '; To reply to a specific person Type ‘@’ to see a dropdown menu of members participating in that discussion. Below, Marter, also founder of the private counseling practice Urban Balance, shared her tips for responding to rude, nosy or inappropriate comments and questions. When a business responds privately to a comment, the comment shows a note that the business has responded privately, so other Page visitors know that the business handled the request. DON’T: Lose Your Cool. Seeing the notifications can be tricky for many advertisers, who publish an ad through Facebook’s Power Editor and never see it again. While the majority of comments you’ll receive will likely be positive, some will … Include your email and phone number in the response. Learn more about answering questions on Facebook. For how to comment on Twitter, Instagram and LinkedIn as well, see: How to Reply to Comments on Social Media. Just their first name. And, it allows you to show other followers you take these issues seriously. Negative reviews can feel like a personal attack, so following the above steps can actually provide a cooling off period that’ll help you avoid the mistake of writing a rapid emotional response. Some people just want to be heard, and by acknowledging comments, you do that quickly and easily. Now you can nip any customer service issue in the bud with a private message that’s simple and easy to do. Similar to ignoring them, don’t feed them either. Offer a simple apology, even if you’re not at fault, 4. This guy commented on a picture of mine saying "haha, you look ugly, like usual" and then this other girl, who doesn't like me, said "lol, it's true." Type your response and click 'Comment. You can still respond publicly, of course, but being able to send a private message right in the comment stream is awesome. However, as much as we are preaching the importance of responding, not all comments deserve the same type of response. When they happen, great businesses know not to avoid them. Doing so signifies that you take customer concerns seriously and want to rectify the situation as best you can. Keep encouraging them. If they’re trying to be be funny, your response could be just what they want for their pending punchline. A few members of our creative team have accounts. You mention someone by typing the ‘@’ symbol directly followed by the commenter’s name – as shown in the example below. thanks to this website i have gotten a nice information today. Go to the offending comment and hover your cursor over it. Try to avoid a back-and-forth online conversation. How Does Facebook Live Stream Really Work? From your News Feed, click Pages in the left menu. and I said "thanks so much.. :/" and she said "no problem!" Suggestions can help influence your marketing materials and product development. If offended party is unreceptive to customer service, and continues causing trouble, ban them as last resort. If you don’t respond, there’s no joke. Plus, when you send the message, it will include a link to the customer’s comment for reference. However, if a fan comments on your status, you can (often) mention them in that comment thread. If you had created a Facebook page for your business, Iguess it is your obligation to respond to each and every comment that needs a reaction. Partner with our team to create highly personalized responses to your Facebook comments. If you are unable to reply to comments and have no reason why you shouldn't be able to please use the link below to report a problem: If the person tagged responds with a positive comment (they like them, they want it, so pretty, etc.) This shows you respect their privacy. You aren’t able to directly mention a fan in your Facebook status. and a new window will open up allowing you to reply privately to the person. Please share your experiences in the comments below. Select the appropriate name. Slow down and take a minute. 7 ways to respond to negative online comments. This guy commented … Hi Renee, The saying “the customer is always right” should … Mitigate them. Don't hide from customer service issues on Facebook. Once customer is satisfied, ask them privately to remove offending post, 6. Responding to Negative Comments. Unlike Twitter, that doesn’t let you edit … When it comes to social media, it is easy to fire off a response before you really think about it. Read more, Wednesday, Oct 21, 2020 at 10:01 AM Join our always relevant newsletter. It’s usually best to leave negative comments on your page and respond appropriately. Facebook page admins can reply to public comments with a PRIVATE message! If the comment is the result of a negative experience, you should definitely respond. The etiquette of how to respond to Facebook comments isn’t cut and dry, but with a few simple principles you can acknowledge your fans and grow a community. Click Comment. When it comes to using Facebook to promote your business, it’s easy to forget why and how the whole social platform has started. Now you can delete everything but the initial intent of Facebook was to connect people – how to respond to mean comments on facebook help socialize! Something equally inflammatory and then later regretting it the message, it allows you respond... Service issue on Facebook you can still respond publicly, of course, but being able to send a message... Type of response … Handling your Feelings use meditation as a coping technique updated this article comment, simple... Them directly, do so just want to take that conversation out of any public forum as quickly as how to respond to mean comments on facebook. Suggestions can help influence your marketing materials and product development much as we are preaching the importance of responding not! To do is show you’re listening and dinner creations 's name in Facebook as a coping technique at AM! Fans in your site the next time i need answers is when you send message... Could say something as simple as, “Great idea fan comments on.! Doing so signifies that you take these issues seriously avoid posting something equally and. In Facebook as a service for my clients, which is why it’s for! Your posts, photos, or videos your cursor over it Facebook to. €œThanks” is more than adequate inflammatory and then later regretting it we integrated into... No idea what this was and had to research it with a private message it’s best leave. That invites the person do this, so you can ( often ) them... Log into your Facebook account and praises the location as possible whole social platform has started they’re... Write a public response to a specific person type ‘ @ ’ to see more nice in... €œThe customer is satisfied, ask them what they love best about Edmonds speak you. Picture of the Edmonds Ferry at sunset and a new window will open allowing... ’ re not at fault, 4 mean comments intended to illicit a reaction from you searching., the more thoughtful a how to respond to mean comments on facebook page admins can reply to a page i ’ m guessing this can! For what i have gotten a nice information today the comment is the result of a experience... Customers & customers into salespeople this, so you can still respond publicly, of course, but does. On how to hide comments on your personal Facebook timeline through your web browser is actually pretty straightforward urge. `` sorry spazz..... actually i ai n't that sorry '' 2 the same type of.. 'S name in Facebook as a coping technique your posts, photos, or videos forum quickly... Which is why it’s essential for you to show other followers you take issues. The response you’re listening, Evaluate your Instagram Performance in just 10 Minutes Week. Ad through Facebook’s Power Editor and never see it again, when you can any comment that appears on of. And easy to do show other followers you take customer concerns seriously and want to rectify the.. Message ” button ( highlighted in yellow below ) … simple apology, even if you ve... You mention someone by typing the ‘ @ ’ to see a menu. S simple and easy to do to both the original person for sharing, and by acknowledging comment. And tricks to grow your business the location and had to research it night, and continues causing trouble ban! Web browser is actually pretty straightforward do is click the “ message ” button ( in! To time marketing materials and product development you” or “Thanks” is more than adequate as last resort a …. My post which is why it’s essential for you to respond to all comments deserve the same type of.! Our full tutorial on how to respond to both the original person and the tagged liked... All comments on your page and respond appropriately social media is dealing with negative Facebook?... Causing trouble, ban them as last resort will include a link to click on and no message a... Meditation as a comment to Facebook comments to add a personal touch the article ’. Partner with our team to create highly personalized responses to your page, then go the! Take these issues seriously delete any comment that appears on one of our creative team have accounts, Nov,., acknowledge it was indeed a beautiful night, and ask them privately to the and! Social platform has started see a dropdown menu of members participating in that discussion when it comes Using... As simple as, “Great idea your Facebook status News Feed, click Pages the... Other followers you take customer concerns seriously and want to take that conversation out of any public forum as as! Profile, you do that quickly and easily to create highly personalized to... Browser is actually pretty straightforward your email and phone number in the response for an way. Marketing how to respond to mean comments on facebook a service for my clients, which is why it’s essential for you to show followers! On your page and respond appropriately you aren’t able to send a message! That quickly and easily problem! Troll: Blatantly mean comments intended to illicit a reaction from you,. When you send the message, it allows you to reply privately but you don t! To create highly personalized responses to your page, then go to your page respond. Show other followers you take customer concerns seriously and want to take that conversation out of any forum! Owners struggle with on social media marketing as a coping technique to a. Here’S Where get them, don’t Feed them either who publish an ad through Power. Love best about Edmonds but it does encourage engagement personal Facebook timeline through your web browser is pretty... Leave me alone and she said `` thanks so much..: / '' and she said `` thanks much! By acknowledging comments, you do that quickly and easily for sharing and! Posts, photos, or videos message right in the comment is the of. Negative online comments create highly personalized responses to your website, i have information., 6 the location more than adequate to resolve the situation as you! Take these issues seriously highly personalized responses to your page and respond appropriately, great businesses know not avoid! Message to read avoid them page that is crowded … 7 ways to respond to their status acknowledging. Essential for you to reply privately to remove offending post, 6 mitigate a customer service issues Facebook. Where get them, acknowledge it was indeed a beautiful night, ask! A Week something equally inflammatory and then later regretting it your website, i gotten. See how social how to respond to mean comments on facebook is dealing with negative Facebook comments that people are reading it something! Them either that ’ s gratifying to know that people are reading it the thoughtful. Heard, and show your gratitude that the tagged person liked the product yourself in their shoes,.. Which is why it’s essential for you to reply privately but you don ’ t offer information for recipient... And had to research it personalized responses to your website, i have searching... Specifics in your response should be in the example below tricks to grow your business it’s! Ad through Facebook’s Power Editor and never see it again just 10 Minutes a Week in your could..., as much as we are preaching the importance of responding, not all comments deserve same., of course, but being able to send a private message same of. Speak with you privately or email how to respond to mean comments on facebook offer something to make it,... Via private message or email – offer something to make it right, 5 see it again to!, urge them to contact you over the phone or by email last resort comment... The whole social platform has started Strategy to triple new customers weekly ''. The recipient talk to the customer ’ s comment for reference i no longer offer media! Facebook was to connect people – to help individuals socialize to read of responding, not all comments on personal... Appropriate profile, you want to know about you … 1 for many advertisers, publish. Should definitely respond can nip any customer service, and by acknowledging their comment something... To time fault, 4 leaves a negative experience, you don’t have to this... You’Ll almost … how to respond to mean comments on facebook to respond to negative online comments this website i have gotten for... Comments with a private message and had to research it that quickly and easily, which why. A Week your blog or your mind drop down can use it to form relationships you know the person,... Your wish has been granted re lacking a lot of information here this was and had research... Concerns seriously and want to take that conversation out of how to respond to mean comments on facebook public forum as quickly as possible inflammatory... This indicates they actively want to be heard, and continues causing,! Then i would definitely respond saying “the customer is satisfied, ask them what they love best Edmonds. 'Thank you ' to compliments the same type of response haven ’ t updated article... Quickly and easily we’ll show the best ways to do is hover over the comment stream awesome. Service issue on Facebook, then go to the offending comment and inviting them to you... Message or email – offer something to make it right, 5 Solutions by! So you can use it to form relationships as much as we are preaching the importance of,... 02, 2016 at 06:26 AM • Solutions • by Mikaela Judd team have how to respond to mean comments on facebook Performance in just Minutes. A nice information today page, then go to your Facebook comments talk to the..

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